Loving the electronics kits. Great selection on offer. Great and easy to follow instructions that can be downloaded from the product pages. Free shipping and the speed of delivery is excellent, far better than stated in their shipping terms page. Haven't had to contact customer support yet, but I'm looking forward to doing so when the need arises based on the many other positive comments I see written about the customer service here. Thanks a lot - this store helped me find a great new hobby! Looking forward to receiving my next electronics kit.
Hi Dean - thanks so much for your review, we really appreciate you taking the time to write it. Glad you're enjoying the kits, we are always adding new products, so be sure to keep an eye on our store from time to time. And of course, we're also looking forward to serving you if you find you have a customer support or technical question - just contact us anytime using our contact form on https://thesciencehut.com/pages/contact or just email us at info@thesciencehut.com - thanks for your custom (',)/'
Love the products on this store... I've bought a few things for myself here and find it a great store to come back to buy gifts, there seems to be something for everyone, and they are always adding new niche products. Would love to see even more electronics STEM kits, would be especially nice if ye started selling Arduino kits. The service is excellent, customer support always seem to have the right answers to questions, whether they be pre-purchase or post-purchase. They go out of their way to ensure you're happy - I get the impression that this store is truly in it for the customers rather than just in it for the money. Keep up the great work team!
Hi Edward - thanks for taking the time to review our store; it's very much appreciated. We're delighted that you're left with such a positive impression after shopping with us and it's heartwarming to hear how you feel about our customer-centered focus. In fact, we are currently evaluation some Arduino products so you may see them hit our store in the coming weeks and months. Keep an eye on your emails; when we do list these products, we'll do some introductory price offers exclusively for our returning customers, of which we note you are one :) Best regards!
I've used this store to buy electronics kits for the last few months now, I really enjoying building them, it's a hobby I enjoy very much, so I'm delighted to have found this store. They have a really finely curated selection of electronics kits and other science-based products for all ages, from 3-100. The customer service here is amazing. A response is guaranteed within 24 hours, but I've always had a response to my questions same day. The agents are so friendly, courteous, and go above and beyond to ensure you are taken care of and are satisfied with the response. Unlike many other stores or Amazon where you just get generic copy-and-paste responses to your questions that don't actually provide the information you're seeking, the ScienceHut team really know a lot about the products they sell and can answer any question about them. They have a technical team to support technical questions and help troubleshoot issues you might be having. They have a great free blog that is regularly updated with useful information. They keep you posted with shipping information while your orders are in transit... what more can I say, other than this store comes with my highest recommendation. Thanks for all the ongoing support, and looking forward to my next delivery! Mike
Hi Mike, thanks so much for taking the time to write this fantastic review, we really appreciate it! We're delighted that you're happy with our level of customer support, we do aim to please with every customer interaction. Our product procurement team are currently evaluating another 10-20 products that should hit our store this summer, so do keep an eye on our collection if you're looking for new electronics kits! Best Regards
So far I have only purchased one kit from this company. I got the kit assembled and ran into an issue with a 3rd party’s web server. I wrote to the Sciencehut and explained the issue. WOW, I got a reply in just a about an hour. They duplicated my problem in their lab and formulated a solution to the issue I was having They had my problem solved in 2 days. Customer service like this is so rare these days and the Sciencehut puts everyone else to shame in this aspect of business. I am very proud to recommend the Sciencehut for all your kit building needs.
Guys, it has been a real pleasure doing business with you. My only dilemma now is which kit do I order next.
Wow, thanks for this amazing review, Gary; the team are really chuffed with it! It was our pleasure assisting you in resolving the issue and thanks for your patience while we worked through it together. We're always just an email away if there's ever anything else we can help you with. Best regards :)